Frequently asked questions
Is there a physical shop location?
No, we are only available online at the moment.
How are orders packed?
To keep prices as low as possible for our customers, there is no special branding or filler in the orders. All fiber is packed in plastic to maintain quality as well as to protect from the elements during shipping.
What is the return policy?
Due to the nature of the product, we are unable to accept returns on items.
Are any purchases final sale?
All sales are final once fulfilled.
When will I get my order?
Orders will take approximately 1-3 days to fulfill. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and choosen shipping method.
Where are your products manufactured?
Our fiber is manufactured internationally while we look for local sources to carry as well.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.